CONTACT US

Wuthering Shades – Customer Support**

Last updated: 15/12/2025

We’re here to help you with anything related to your custom phone case order—whether it’s questions, support, order updates, artwork issues, or general inquiries.
Feel free to reach out using any of the methods below.

1. Email and Phone Support

For order‑related questions, design issues, cancellations (before production), or general inquiries:

Email: wutheringshades@gmail.com
(We aim to respond within 24–48 hours, excluding weekends and holidays.)

2. Instagram Support

Prefer a faster or more casual way to contact us?

Instagram:
You can message us directly for:

Order updates
Quick questions
Sharing reference images
Collaboration or business inquiries

3. Order‑Related Assistance

Tracking your shipment
Issues with delivered items
Payment confirmation
Reviewing your design before production

Please include your Order ID when reaching out so we can locate your information quickly.

4. Feedback & Suggestions

We value your input!
If you have ideas to improve the customization process, packaging, designs, or website experience, feel free to share them through Email or Instagram.

5. Business & Partnership Inquiries

For collaborations, bulk orders, or business opportunities, reach out via:

Email: wutheringshades@gmail.com
We will get back to you within 2–5 business days.

6. Response Hours

Our support team operates during the following hours:

Monday to Saturday
12:00 PM – 10:00 PM

Messages received outside this window will be addressed the next working day.

7. Helpful Note

For faster resolution, please provide:

Your full name
Order ID
Phone model
Issue description
Photos (if applicable)