Wuthering Shades (“we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1. Personal Information

Provided directly by you:

• Name

• Email address

• Phone number

• Delivery address

• Account details (if you create an account)

1.2. Uploaded Content

When customizing your phone case:

• Images or artwork you upload

• Customization choices (model, finish, style, etc.)

1.3. Technical Information

Automatically collected:

• IP address

• Device type

• Browser information

• Pages viewed

• Cookies / tracking data

This helps improve website performance and user experience.

2. How We Use Your Information

Your information is used strictly for:

• Processing and fulfilling your custom case order

• Contacting you about your order status, review proofs, or issues

• Improving website functionality and user experience

• Customer support and communication

• Internal analytics and quality checks

We do NOT sell or share your data with advertisers.

3. Payment Information

We do not store or access sensitive payment details such as:

• Card numbers

• UPI IDs

• Banking information

All payments are processed securely by our trusted payment partners.
Your payment data is handled under their encrypted systems.

4. Sharing of Information

We may share limited data only when necessary:

4.1. With Service Providers

For tasks such as:

• Payment processing

• Courier / delivery services

• Customer support tools

They only receive information required to complete their services.

4.2. Legal Requirements

We may disclose information if:

• Required by law or government request

• Needed to protect our rights, users, or service integrity

5. Cookies & Tracking Technologies

We use cookies to:

• Maintain website functionality

• Track usage for analytics

• Save preferences for faster browsing

You can manage or disable cookies in your browser settings.

6. Data Storage & Protection

We store your information securely using:

• Encrypted servers

• Access‑restricted systems

• Protective measures against unauthorized access

We only retain personal data for as long as necessary to serve its purpose.